We focused on simplifying workflows for marketing teams juggling multiple channels and KPIs.
Senior Product Strategist
Hannah Russell
This project highlighted the importance of reducing friction in complex SaaS workflows. The redesigned interface made campaign planning significantly more intuitive, leading to faster team onboarding and higher automation usage.
Creative сhallenges
The team had to rethink how marketers visualize multichannel flows. We created a drag-and-drop builder with clear messaging logic and real-time performance previews.
Another challenge was making analytics accessible without overwhelming users with metrics—this led to simplified scorecards and contextual insights.
User experience focus
We optimized the navigation and reduced unnecessary steps in critical flows. Marketers were able to configure triggers in half the time.
Testing showed that tooltips and scenario templates significantly improved user confidence, especially for new teams adopting automation.