Goverment

Citizen Service Portal for CityConnect

A complete transformation of CityConnect’s digital platform for accessing public services such as permits, applications, and city updates.

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Client

CityConnect Municipal Services

Duration

7 months

Date

Dec 8, 2025

Mobile usage increased by 49%

We focused on simplifying bureaucratic processes and making public services more transparent and accessible.

Service Designer

Thomas Vermeer

This project reinforced how critical accessibility and clarity are in public service design. We restructured content, modernized flows, and created a friendlier user journey—resulting in higher adoption and reduced citizen frustration.

Creative сhallenges

The toughest challenge was designing for extremely diverse user groups. We focused on universal usability and multilingual support.

We also simplified complex forms by adding step indicators, inline validation, and clearer microcopy.

User experience focus

Our approach emphasized readability and predictability. The new structure helps citizens complete tasks quickly, even during stressful situations.

We tested the platform with real citizens and iterated based on feedback to ensure clarity and fairness in every interaction.

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Mobile usage increased by 49%

Goverment

Citizen Service Portal for CityConnect

A complete transformation of CityConnect’s digital platform for accessing public services such as permits, applications, and city updates.

Mobile usage increased by 49%

Goverment

Citizen Service Portal for CityConnect

A complete transformation of CityConnect’s digital platform for accessing public services such as permits, applications, and city updates.

Mobile usage increased by 49%

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Citizen Service Portal for CityConnect

A complete transformation of CityConnect’s digital platform for accessing public services such as permits, applications, and city updates.

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Goverment

Citizen Service Portal for CityConnect

A complete transformation of CityConnect’s digital platform for accessing public services such as permits, applications, and city updates.

CityConnect Municipal Services

7 months

Dec 8, 2025

We focused on simplifying bureaucratic processes and making public services more transparent and accessible.

Thomas Vermeer

This project reinforced how critical accessibility and clarity are in public service design. We restructured content, modernized flows, and created a friendlier user journey—resulting in higher adoption and reduced citizen frustration.

Creative сhallenges

The toughest challenge was designing for extremely diverse user groups. We focused on universal usability and multilingual support.

We also simplified complex forms by adding step indicators, inline validation, and clearer microcopy.

User experience focus

Our approach emphasized readability and predictability. The new structure helps citizens complete tasks quickly, even during stressful situations.

We tested the platform with real citizens and iterated based on feedback to ensure clarity and fairness in every interaction.

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Citizen Service Portal for CityConnect

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SaaS CRM Dashboard for TeamLink

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DESIGN EGG

Let’s bring your vision to life

Get in touch

DESIGN EGG

DESIGN EGG

Let’s bring your vision to life

Get in touch

DESIGN EGG

DESIGN EGG